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DRASTIC MEASURES REQUIRED at MANNINGHAM CITY COUNCIL to GET GOOD CUSTOMER SERVICE for RATEPAYERS.30 January at 23:22 from atlas
OPEN LETTER TO ALL COUNCILLORS,the CHIEF EXECUTIVE OFFICER,and all DIRECTORS,and MANAGEMENT.
TAKE A LEAF OUT THE ABOVE TRADERS BOOKS FOR GOOD CUSTOMER SERVICE,and PRIDE in THEIR WORK.
Well the new CEO JOSEPH CARBONE,has said he is going to focus on improving Customer Service at Manningham;this is going to be a very big task,because,Customer Service is not a known quantity at this Council.
If there was,there would be no need to write this passage.Customer Service relates to what Customers,"ratepayers and citizens want",for their hard earned money;they want a lot bigger share of the "PIE',a lot more than they receive at the moment.
A good example MANNINGHAM CITY COUNCILS , customer service,and the quality of infrastructure,and other deliverables,can be seen in MILNE/WARRANDYTE RDS ,Intersection,Milne Road,and Berringa Road ,reconstruction of the roads,verges and footpaths in these streets.
At the moment ,the Managers Reponsible, YOUNG,WOODLOCK,and DIRECTOR ,ASSETS and ENGINEERING,Leigh HARRISION,should open their eyes and take a CLOSE LOOK,at their responsibilities and the work they supervise in the first place.
IT would be very generous of me to tell them where the inherent problems are,but as they TREAT ME WITH DISDAIN,I will let them stew in their own "SHIT HOUSE WORK ETHIC".
After all,they supervise these jobs,to bring them in under budget.so that in our opinion,enables them to continue with the biggest rorts of all in MANNINGHAMS HISTORY,GAINSHARE.
Well MR.CARBONE,here is the best challenge for you,to not only bring back THE FOUR PILLARS of GOOD GOVERNANCE to our COUNCIL,but this is the best opportunity yet,to rid MANNINGHAM of the GREED,yes the greedy officers who still continue to embellish Ratepayers Money to serve themselves.
Finally,good customer service relates to many things such as getting the necessary detail to fulfill the Ratepayers and Citizens Requests,which can be even done on line;which enables your privacy to be protected if you so wish,
However,at Manningham City Council,most staff don't know what true customer service is.
Customer Service is about fulfilling what a customer wants,but the councils policies are more about bullying and intimidating the people who actually pay their rates.
Under Privacy Legislation,no one has to give the name or address or any other personal information unless they want too.The actions of Manningham Council in this regard goes against traditions established long ago.
The Victorian OMBUDSMAN,published 4 papers on COMPLAINANTS,and how public servants should respond to them.Note that they are not referred to as Customers,or Citizens,even RATEPAYERS,in these papers.
The Victorian Ombudsman,should be hauled over the coals,in his endeavors in inciting Public Servants,to work against public expectations in relation to customer service.
It remains to be seen as to what CUSTOMER SERVICE AGENDA,has been adopted by the EXECUTIVE MANAGER CORPORATE SUPPORT,who is responsible officer for Customer Service.
In our opinion ,he is culpable,for "CUSTOMER SERVICE AT MANNINGHAM".